Firstly, we can create a backup on a pc and wipe out device contents,
Security Options - General Settings - Menu - Wipe Handheld, and type password as "blackberry". The device will then restart. Now we need to reactivate BB,
Options - Advanced Options - Enterprise Activation,
You need a username and password to proceed. Username is your email address and re-activation password can be generated through BlackBerry server by searching the user and right click and set Activation password . This should fix the issue.
Security Options - General Settings - Menu - Wipe Handheld, and type password as "blackberry". The device will then restart. Now we need to reactivate BB,
Options - Advanced Options - Enterprise Activation,
You need a username and password to proceed. Username is your email address and re-activation password can be generated through BlackBerry server by searching the user and right click and set Activation password . This should fix the issue.
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